Managed services for critical facilities provide continuous oversight, automation, and intelligent control to support reliable operations across power, cooling, environmental, and security systems. PLC Group applies data-driven processes and an integrated technology ecosystem to ensure that essential infrastructure remains reliable, resilient, and compliant across distributed sites.
Managed services for critical facilities go beyond simple oversight; they represent a complete transfer of operational risk and performance responsibility. At PLC Group, we define Managed Services as the convergence of operational excellence and proprietary technology. Unlike traditional models that rely heavily on manual field teams, our approach integrates your physical infrastructure that includes but is not limited to HVACs, generators, and power systems, directly into our Remote Monitoring & Control (RMS) ecosystem. We provide a single-vendor solution that combines real-time monitoring with automated control logic, ensuring your critical sites maintain peak uptime while we handle the complexities of asset health, energy efficiency, and compliance
Remote managed services help organizations maintain operational continuity in environments where uptime is non-negotiable. Continuous telemetry, automated alarm responses, and trend-based analytics reduce performance risk. These capabilities allow facility teams to identify early indicators of failure, prevent outages, meet SLA commitments, and optimize operational costs.
In today’s distributed network environments, distinct visibility is the only way to prevent costly downtime. Remote Managed Services are critical because they shift operations from a “reactive” model to a “predictive” model. By continuously analyzing data points such as temperature variances, power load, and fuel levels, we can identify performance degradation before an outage occurs. This capability is essential for meeting strict Service Level Agreements (SLAs), optimizing Power Usage Effectiveness (PUE), and reducing the operational expenditure (OPEX) associated with unnecessary truck rolls and emergency repairs.
In today’s data-driven world, your infrastructure shouldn’t just exist, it should communicate to be able to take some data-driven proactive decisions. At PLC Group, we provide a comprehensive, turnkey managed service that takes the complexity out of remote monitoring. With PLC Group acting as a trusted partner and an “integrated one-stop-shop” for all required hardware, software, analytics, project execution and online and onsite support to ensure best-in-class service delivery, performance and quality.
We don’t believe in “one size fits all.” Our process begins with custom engineering in close collaboration with our customer to ensure the monitoring system is built for specific environment.
Our relationship doesn’t end at installation. We provide a continuous loop of support to ensure your system remains accurate and online.
| Service Feature | What We Do | Your Benefit |
|---|---|---|
| Online Support | 24/7 Global Technical Assistance Center for issue identification, remote troubleshooting and issue resolution. | Immediate resolution of software glitches. |
| On-Site Support | Priority dispatch for hardware maintenance or physical repairs. | Minimal downtime for critical physical assets. |
| System Updates | Regular firmware and software patching. | Protection against security vulnerabilities. |
| Remote Optimization | Periodic audits of system performance and data trends. | Long-term efficiency and predictive insights. |
Our remote managed services use predictive analytics, real-time alarms, and automated actions to prevent service-impacting failures.
Yes. Our platform supports multi-vendor equipment and integrates with sensors, HVAC units, energy meters, and security systems.
Our access control management enforces authenticated access, provides real-time logs, and reduces the risk of unauthorized entry.
Yes. Our platform identifies early performance issues to enable timely, preventive maintenance.
Yes. PLC Group supports centralized monitoring and control across distributed, multi-site environments.
Yes. Our Universal Controllers and IoT sensors can digitize non-intelligent equipment, bringing legacy assets into the modern era without expensive replacements.
RaaS is our comprehensive subscription model that includes all necessary hardware (Gateways, Sensors), software licensing, and 24/7 monitoring for a predictable monthly fee, eliminating upfront CAPEX.
We utilize AI-driven logic to dynamically control HVAC run-times and implement Free Cooling strategies, often resulting in PUE improvements of 15% or more.
Absolutely. Our platform is vendor-agnostic, capable of normalizing data from virtually any manufacturer’s power or cooling equipment.
