Software as a Service (SaaS)

Our Actionable Intelligence (AxIn) platform is delivered via a Software-as-a-Service (SaaS) model, designed to eliminate the friction of traditional on-premises hardware while providing a scalable, secure, and predictable cost structure.

1. Core Subscription Model

The service is billed as a Per Site Subscription Fee per month/year. This “All-in-One” fee provides a predictable OpEx (Operating Expense) model, ensuring platform is always live, secure, and fully supported.

Term: Minimum 60 -month initial term
Scalability: Effortlessly add new sites or features without the need for additional hardware procurement.

2. Service Inclusions

Per-site subscription fee covers three critical pillars of the digital ecosystem:

I. Software Licensing & Innovation

Platform License: Full license to use the platform for the agreed-upon number of users and scope
Innovative Features: New features and use cases are offered as a part of product roadmap implementation.

II. Cloud-Based Hosting & Security

Managed Infrastructure: High-availability cloud hosting with shared infrastructure for maximum efficiency.
SLA Guarantees:
- Enterprise: 99.9% Uptime
- Mid-Market: 99.5% Uptime
Data Security: Data encryption and security at rest and in transit, and proactive data breach notification protocols.

III. Software Management & Support

Technical Support: Backend support team for troubleshooting and operational assistance.
Customer Success: Dedicated account management to drive platform adoption and help you capture maximum value
Platform Monitoring: 24/7/365 proactive monitoring of the environment to ensure peak performance.

3. Implementation & Professional Services

While the SaaS fee covers recurring operations, initial setup is treated as a One-Time Implementation Fee.

Standard Onboarding: Covers initial configuration and base-level site deployment.
Custom Scope: Complex data migrations or non-standard configurations are handled via a “Change Order” or tailored Services agreement.
Training and Competence Transfer: Online/Class room training covering the detailed walk through of platform and its modules.

4. Intellectual Property & Rights

License vs. Ownership: Customers receive a limited license to access the software; the underlying code remains the property of the vendor.
Data Ownership: All customer-generated data remains the sole property of the customer and is returned/deleted upon termination of the agreement.